Frequently Asked Questions


Q: Can we bring two vehicles?

A: We have space for one vehicle per room. We have very limited parking for oversized vehicles.  You will find you have more parking options if you arrive in a smaller vehicle.  Trucks and oversized vehicles have very limited parking options.  Please call for parking information when renting Family Suites.

Q: What is the deposit I must pay?

A: We require a deposit of one room night plus tax at time of booking for all guest rooms, kitchenettes and landside suites.  For our family suites we require 1/3 of the reservation.

Q: What is your cancellation policy?

A: This is dependent on the room type you choose. (Please see below) Sorry, we do not issue refunds for early departures or inclement weather.  Due to the nature of our seasonal business, cancellations greatly affect us.  Therefore, we strictly adhere to our cancellation policies.


Up to 14 days before arrival:
$75 cancellation fee

Up to 7 days before arrival:
Loss of full deposit

7 days and less before arrival:
Reservation will be billed at the full rate.


Up to 30 days before arrival:
$250 cancellation fee

Up to 7 days before arrival:
Loss of full deposit

7 days and less before arrival:
Reservation will be billed at the full rate.

Q: Do you have any minimum night requirements?

A: Please click on the link below to view our availability grid where you will find all of our rates, minimum stays and availability.


Our Inn & Suites


Q: What are the check-in and check-out times?

A: During the In-Season, check-in is between 3pm and 9pm with check-out by 10am. During the Off-Season, check-in is between 3pm and 7pm with check-out by 10am.

Q: What is included in your base rate?

A: Room rates are based on two adults and two children (under 12). Any additional guest is $20 per night plus tax.

Q: Do you have any additional fees?

A: Maine State Lodging tax is 9% and we have a Guest Service Fee of $5 per room night.

Q: Do you allow pets?

A: We love pets but we are sorry, we cannot accommodate them.

Q: Do you allow smoking?

A: Smoking is not allowed in or near any rooms and balconies. We charge a cleaning fee of $250 if there is smoking in the rooms. There is a small designated area for smoking at the end of York Street.

Q: Do you allow bubbles in the jacuzzis?

A: Bubbles are not permitted! There will be a cleaning fee of $250.

Q: Do you have an elevator?

A: We are sorry, we do not have an elevator. Many of our rooms are on the second floor. Please request a room on the ground floor if you have trouble with stairs.

Q: Do you have a pool?

A: Yes, we have an indoor heated salt water pool in the same building as the office. The pool is open from May 24th until October 21st.

Q: Do you have a restaurant or cafe on the premises?

A: Yes, we do!  Cafe Abellona is the perfect spot to grab a quick bite to eat before a long day at the beach! Full breakfast is served from 6-10:30am, breakfast sandwiches only from 10:30am-11am, and lunch from 11am-2pm.  Open weekends from May 15  to mid-June. Open full time from mid-June thru Labor Day Weekend. Seating is available.

Q: Is wi-fi available?

A: We have complimentary wi-fi throughout our property.

Q: Do you have daily housekeeping?

A: Yes, we do.  Our housekeeping team will stop by your room daily to make your beds, refresh the towels, and remove your trash when full.

Q: Do you supply cots?

A: We are sorry, we do not have cots available.

Q: What are the extra fees that are charged for damages or extra cleaning needed for the room?

*Excessive dish clean up upon checkout

*Ruined linens - per bed

*Smoking in units
*Signs of a pet
*Bodily Fluid Removal ie; blood, feces, vomit, etc.
*Jacuzzi Rooms - Bubbles or Lotions in the Jacuzzi Tub

Damages made to furniture, flooring, artwork, etc. will be billed based on the cost to repair.

The Beach

Q: How far from the beach are you?

A: We are directly on the oceanfront in Old Orchard Beach. Enjoy views of the sea and the leisure of being just steps away from dipping your toes in the water!

Q: How far away from The Pier are you?

A: We are a half mile walk from The Pier and downtown Old Orchard Beach.

Q: Are there lifeguards on the beach?

A: Old Orchard Beach has Beach Patrol Guards on duty between 10am and 5:30pm daily between Memorial Day and Labor Day. They work in conjunction with our local fire department.

Q: Where do I find information on tides?

A: Visit for tide charts, harbor guides and navigation information in Old Orchard Beach.



Q: Do you offer any group activities?

A: We are able to schedule Lobster Bakes & BBQ’s for groups of 12 or more. Please call us with a 2 week notice and we will be happy to set that up for you.

Q: Do you suggest a Dock Side Charter company?

A: Yes!  We recommend Captain Dave Rand in Kennebunk.  For more information you can visit his website: . Make sure to tell him we sent you over!

Q: What is there to do around town?

A: There is so much to do in Old Orchard Beach! There are fireworks every Thursday night at 9:45pm from late-June to mid-August (special displays on Fourth of July), plenty of shops, restaurants, Palace Playland amusement park and so much more! Visit: for more information.

Q: What if I want to know more about the history of Old Orchard Beach?

A: Check out our “Museum in the Streets” - explore the rich history of Old Orchard Beach as you walk around town. There are placards at each site on the map. Visit: for more information!



Q: Is there transportation around Old Orchard Beach?

A: The Trolley will take you to Downtown or Pine Point, from a location next to us, from 10am - Midnight from Mid June - Labor Day. Portland Airport is a 20 minute drive. Boston Airport is 1h 30m drive. Amtrak Train stops in OOB, May - Mid October. Local bus service is year-round to Saco, Biddeford, South Portland & Portland.

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