We know that our guests have been looking forward to their long awaited vacation. To ensure that all have a pleasant and memorable stay, we have implemented the policies below. We thank you for respecting your neighbor and all guests of Abellona.
Booking Direct is Always Your Best Option!
Check-Out 10am
Check-In 3pm
• At Noon, on your arrival day, you are welcome to arrive and park your car, (hopefully small). We will give you a temporary pass to enjoy the beach or our Indoor Pool until your room is available.
• To accommodate this, all check-outs will have to depart at 10am.
Office Hours will vary during the season.
Office Hours In-Season 9am – 9pm
Quiet Hours 10pm – 8am (strictly enforced)
Minimum age to reserve a guest room is 25
Sorry, we are not pet friendly.
Check-in Procedure
• Required upon check-in will be a copy of your license, your license plate, make and model.
• Signing your check-in form will be required by the paying guest. This will confirm payment of your trip total, including taxes, as well as agreeing to all policies including incidentals.
• An arrival after 8pm, please call the office for arrangements or the reservation will be listed as a “no show” and the room will no longer be available with no refund.
Smoking Policy
• 100% Smoke Free Environment (all rooms and balconies are non-smoking)
• There is NO smoking of any substance on our property.
• You can smoke at a small area, where we provide smoke stacks at the end of our street, near the beach. This is providing you are not disturbing other guests and abutting properties.
Reserving Accommodations at Abellona
• A 50% Deposit of the Trip Total is required at the time of booking for all room types.
SOME SUITES AND ROOMS REQUIRE A MINIMUM STAY,
CALL FOR DETAILS
Cancellation Policy
• There are no refunds for any reason, including inclement weather, early departure, cancelled events or eviction.
• We will apply your deposit payment to a “House Account” if you cancel more than 7-days prior to arrival. This house account will be for any stay in the future, with no expiration.
This House Account is non-transferable.
• Cancelling 7-days or under will be a full loss of deposit/payment.
• There will be NO refunds for Booking Channel reservations.
Booking Channel Reservations/Cancellation Policies
(BOOKING.COM, EXPEDIA.COM, HOTELS.COM, ETC.)
• Abellona’s relationship with you does not begin until your arrival and we hand you your room key.
• Your reservation made through their websites and your choice of accommodation, is clearly stated on your reservation with them.
• Payment of one-half the trip total is required upon booking and the remaining balance is due 14-days prior to arrival.
• We run the fees according to their policy.
• There are absolutely No Refunds, for any reason, when booking thru a third party.
Room/Suite Occupancy
CANNOT EXCEED NUMBER OF PEOPLE LISTED BELOW
• Guest rooms with 1 bed accommodate 2 people and is priced for 2.
• Guest rooms with 2 beds accommodate 4 people and are priced at 2 adults and 2 children 12 and under. Additional 13 and up will be charged $20.00 per night.
• Suites are priced at the amount of people listed on our website.
• We cannot guarantee a particular room, only room type.
• We do not offer cots, air mattresses, pack and play, etc.
Room/Room Descriptions
• We have rooms from Basement level, 1st floor to the 3rd floor.
• We do not have an elevator. If in need of a 1st floor accommodation, you must call us direct.
• We have 20 different room types. For specific details please call us, as the many different room types are located on various floors and buildings on our property.
Vehicle Parking/Visitors
• We can only accommodate 1 car per room. No exceptions.
• Additional parking is usually available off premises. We cannot guarantee this, however.
• We do not offer visitor parking. Visitors must leave by 10pm or be registered for the night.
• Arriving in an oversized truck, we only have a few designated spots. A smaller vehicle will offer many more options.
Digital Policy
• High speed internet is available throughout the property.
• Public areas of the property are under video surveillance. All video recordings belong to Abellona and can be used for law enforcement, marketing and applying charges for additional guests uncleared at the time of check-in.
Pool Rules
• The pool is heated and open only during office hours.
• NO glass is permitted in the pool.
• There is no lifeguard on duty. Swim at your own risk.
• Children under 15 MUST be accompanied by an adult at all times.
Miscellaneous
• We are doing extensive remodeling and any damage to our decks, railings or anything on our property will be subject to immediate eviction with no refund. You will sign to fees associated with damage, etc. upon arrival at check-in.
• We offer grills in our BBQ area next to the pool. This is the only area allowed for grilling/cooking. Open until dusk.
• Candles, incense, essential oils, etc. are prohibited.
• We do not offer charging stations for electric vehicles. Plugging in to our outside outlets is prohibited.
• Situations happen out of our control therefore, we offer no refunds around amenities. Such as our pool, etc.
• All rates and policies are subject to change.
Call (207) 934-2533 with any questions