Frequently Asked Questions

Reservations

 

Q: What are your dates of operation

A: 2021 May 1 - Oct 17

Q: Can we bring two vehicles?

A: We have space for one vehicle per room. We have very limited parking for oversized vehicles.  You will find you have more parking options if you arrive in a smaller vehicle.  Trucks and oversized vehicles have very limited parking options.  Please call for parking information when renting Family Suites.

Q: What is the deposit I must pay?

A: We require a deposit of one room night plus tax at time of booking for all guest rooms, kitchenettes and landside suites.  For our family suites we require 1/3 of the reservation.

Q: What is your cancellation policy?

All cancellations require a 7-day notice.

There are no cancellation fees or refunds.

We will issue you a credit of your deposit for a future stay, providing you cancel 7-days prior to your scheduled arrival.

Less than a 7-day notice, there will be a loss of full deposit.

The only exception to the 7-day notice and to receive a credit of your deposit will be if the Governor of Maine does not allow us to operate or your state is refused entrance to the State of Maine.

Q: Do you have any minimum night requirements?

A: Please click on the link below to view our availability grid where you will find all of our rates, minimum stays and availability.

https://abellonainnandsuites.client.innroad.com/grid

 

Our Inn & Suites

 

Q: What are the check-in and check-out times?

A: During the In-Season, check-in is between 3pm and 9pm with check-out by 10am. During the Off-Season, check-in is between 3pm and 7pm with check-out by 10am.

Q: What is included in your base rate?

A: Room rates are based on two adults and two children (under 12). Any additional guest is $20 per night plus tax.

Q: Do you have any additional fees?

A: Maine State Lodging tax is 9% and we have a Guest Service Fee of $5 per room night.

Q: Do you allow pets?

A: We love pets but we are sorry, we cannot accommodate them.

Q: Do you allow smoking?

A: Smoking is not allowed in or near any rooms and balconies. We charge a cleaning fee of $250 if there is smoking in the rooms. There is a small designated area for smoking at the end of York Street.

Q: Do you allow bubbles in the jacuzzis?

A: Bubbles are not permitted! There will be a cleaning fee of $250.

Q: Do you have an elevator?

A: We are sorry, we do not have an elevator. Many of our rooms are on the second floor. Please request a room on the ground floor if you have trouble with stairs.

Q: Do you have a pool?

A: Yes, we have an indoor heated salt water pool in the same building as the office. The pool is open from May 24th until October 21st.

Q: Is wi-fi available?

A: We have complimentary wi-fi throughout our property.

Q: Do you have daily housekeeping?

A: There will be no housekeeping service during your stay for the safety of our guests and Abellona team members. We will have a central location available to you from 9-11am for linen exchanges, room amenities and trash drop.

(COVID Precautions: We are following CDC guidelines as well as guidance from the American Hotel & Lodging Association. These current guidelines are constantly changing so we will be changing our practices as needed based on their guidance.)

Q: Do you supply cots?

A: We are sorry, we do not have cots available.

Q: What are the extra fees that are charged for damages or extra cleaning needed for the room?

$50.00
*Excessive dish clean up upon checkout

$100.00
*Ruined linens - per bed

$250.00
*Smoking in units
*Signs of a pet
*Bodily Fluid Removal ie; blood, feces, vomit, etc.
*Jacuzzi Rooms - Bubbles or Lotions in the Jacuzzi Tub

Damages made to furniture, flooring, artwork, etc. will be billed based on the cost to repair.

The Beach

Q: How far from the beach are you?

A: We are directly on the oceanfront in Old Orchard Beach. Enjoy views of the sea and the leisure of being just steps away from dipping your toes in the water!

Q: How far away from The Pier are you?

A: We are a half mile walk from The Pier and downtown Old Orchard Beach.

Q: Are there lifeguards on the beach?

A: Old Orchard Beach has Beach Patrol Guards on duty between 10am and 5:30pm daily between Memorial Day and Labor Day. They work in conjunction with our local fire department.

Q: Where do I find information on tides?

A: Visit https://bit.ly/2ShL2sm for tide charts, harbor guides and navigation information in Old Orchard Beach.

 

Activities

Q: Do you offer any group activities?

A: We are able to schedule Lobster Bakes & BBQ’s for groups of 12 or more. Please call us with a 2 week notice and we will be happy to set that up for you.

Q: Do you suggest a Dock Side Charter company?

A: Yes!  We recommend Captain Dave Rand in Kennebunk.  For more information you can visit his website: https://docksidecharterskpt.com/ . Make sure to tell him we sent you over!

Q: What is there to do around town?

A: There is so much to do in Old Orchard Beach! There are fireworks every Thursday night at 9:45pm from late-June to mid-August (special displays on Fourth of July), plenty of shops, restaurants, Palace Playland amusement park and so much more! Visit: https://oldorchardbeachmaine.com/things-to-do/ for more information.

Q: What if I want to know more about the history of Old Orchard Beach?

A: Check out our “Museum in the Streets” - explore the rich history of Old Orchard Beach as you walk around town. There are placards at each site on the map. Visit: www.oobmaine.com/OOBMITS for more information!

 

Transportation

Q: Is there transportation around Old Orchard Beach?

A: The Trolley will take you to Downtown or Pine Point, from a location next to us, from 10am - Midnight from Mid June - Labor Day. Portland Airport is a 20 minute drive. Boston Airport is 1h 30m drive. Amtrak Train stops in OOB, May - Mid October. Local bus service is year-round to Saco, Biddeford, South Portland & Portland.

Ready for your beach getaway?

Book direct with “Book Now” button for the best rates.